Quality policy

1. Scope

Quality management system in line with ISO 9001:2015 for the development of applications that make the web accessible to people with disabilities [scope and holder, to be confirmed against the current certificate].

2. Our commitments

• understand and meet the needs of our customers and of the people who use our solutions;
• meet the applicable legal and regulatory requirements, including WCAG, EN 301 549 and the European Accessibility Act;
• deliver reliable, secure and accessible solutions and services;
• continually improve our processes and results;
• train and give the necessary resources to the people who work at Cumulus.

3. Quality objectives

[Measurable objectives to be defined by Cumulus: for example, customer satisfaction, delivery times or incident response time.]

4. Responsibilities

Management approves this policy, provides the necessary resources and reviews it at least once a year. [Name and role of the person responsible for quality.]

5. Certification

ISO 9001:2015 certificate issued by IVAC-Instituto de Certificación (Kiwa). [Number, holder and validity, to be confirmed against the certificate in force.]

6. Communication

This policy is available to customers, users, suppliers and any interested party. For any question about quality, write to accesibilidad@cumuluscity.es.

7. Approval

[Name, role, date and signature of management.]